Refund Policy

Refund Policy

At Virja Gold and Diamond Jewelry online store, we strive to provide you with the highest quality products and excellent customer service. We understand that there may be occasions when you may need to return a product and request a refund. This Refund Policy outlines the process and conditions for refunds. Please read this policy carefully before making a purchase.

  1. Eligibility for Refunds We accept refund requests under the following conditions:
  • The product is damaged, defective, or does not match the description.
  • The product is eligible for return as per our Returns and Exchanges Policy.
  • The request for a refund is made within the specified time frame.
  1. Refund Process To request a refund, please follow these steps: a. Contact our customer support team within [number of days] days of receiving the product. b. Provide detailed information about the issue with the product and any supporting evidence, such as photographs. c. Our customer support team will review your request and guide you through the next steps.

  2. Refund Options Upon approval of your refund request, we offer the following options: a. Refund to the original payment method: If you paid for your order using a credit card, debit card, or any other electronic payment method, the refund amount will be credited back to the same account. b. Store credit: Alternatively, you can choose to receive the refund amount as store credit, which can be used for future purchases on our website.

  3. Refund Timeframe We strive to process refunds as quickly as possible. However, please note that the time it takes for the refund to reflect in your account may vary depending on the payment method and financial institution. Typically, refunds are processed within [number of days] business days after the approval of the refund request.

  4. Return Shipping Costs If the return is due to a mistake on our part, such as a damaged or defective product, we will bear the return shipping costs. However, if the return is initiated for other reasons, such as a change of mind or incorrect size, the customer is responsible for the return shipping costs.

  5. Conditions for Refunds Please note the following conditions for refunds: a. The product must be unused, in its original condition, and returned in the original packaging. b. All accompanying documents, such as certificates of authenticity or warranty cards, must be included with the returned product. c. The product must be returned within the specified timeframe mentioned in our Returns and Exchanges Policy.

  6. Non-Refundable Items Certain items are not eligible for refunds, including: a. Customized or engraved products. b. Products that show signs of wear, damage, or alteration. c. Earrings (for hygienic reasons) unless they are deemed defective or not as described.

  7. Communication and Updates We will keep you informed throughout the refund process via the contact information provided during your purchase. You will receive updates regarding the status of your refund, including confirmation of its approval and the refund amount.

  8. Contact Information If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at [email address] or [phone number].

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Refund Policy.

Please refer to our Refund Policy in conjunction with our Terms and Conditions, Privacy Policy, and other related policies for a comprehensive understanding of our business practices.