Frequently Asked Questions - FAQs

Welcome to Virja's FAQ section! Discover quick answers about our jewelry, shipping, payments, customizations, and more. Need extra help? Our customer support is just a message away. Happy shopping!


Does all your Jewellery come accompanied with a certificate?

Yes, we understand the importance of authenticity and quality assurance. All our Jewellery pieces come with a certificate of authenticity. These certificates provide detailed information about the precious metals, gemstones, and diamond specifications used in the Jewellery, giving you confidence in your purchase.

I lost my Jewellery certificate, can I get a duplicate?

We understand that documents can be misplaced or lost. If you have lost your Jewellery certificate, please contact our customer support team, and they will assist you in obtaining a duplicate certificate. Additional charges and verification processes may apply for issuing a duplicate certificate.

Can I make a customized design?

At Virja, we offer the option to create customized Jewellery designs based on your preferences and requirements. Our skilled artisans and designers will work closely with you to bring your vision to life. Please reach out to our customer support team or visit our Custom Design page on our website for more information.

Do pendants come with a chain?

Yes, unless otherwise stated, our pendants come with a complimentary chain. The specific chain type and length will be mentioned in the product description. We ensure that our pendants and chains complement each other to enhance the overall aesthetic appeal.

How do I know my ring size?

We provide a comprehensive ring size guide on our website to help you determine the most accurate ring size. You can refer to this guide and follow the instructions to measure your ring size at home. Alternatively, you can visit a local jeweler who can assist you in finding the correct ring size.

Can I resize my ring?

Yes, we understand that getting the perfect fit is essential. If you need to resize your ring after purchase, please contact our customer support team, and they will guide you through the resizing process. Additional charges and certain limitations may apply, depending on the design and materials used in the ring.

Are Lab-Grown Diamonds real diamonds?

Yes, Lab-Grown Diamonds, also known as lab-created diamonds or synthetic diamonds, are real diamonds. They have the same chemical composition, physical properties, and brilliance as natural diamonds. The only difference is their origin. Lab-Grown Diamonds are grown in a controlled laboratory environment using advanced technology.

Are these diamonds conflict-free?

Yes, we are committed to offering ethically sourced diamonds. Our diamonds are sourced from trusted suppliers who adhere to the Process Certification Schemes, ensuring that the diamonds are conflict-free and do not contribute to illegal trade or human rights violations.

What is the quality of the diamonds I’m buying?

At Virja, we are dedicated to providing high-quality diamonds that meet stringent quality standards. Our diamonds are carefully selected and graded based on the 4Cs: Cut, Clarity, Color, and Carat Weight. Each diamond undergoes a thorough quality assessment to ensure its brilliance and beauty.

Is my Jewellery hallmarked?

Yes, all our Jewellery is hallmarked as per the prescribed guidelines by authorized agencies. The hallmark is a symbol of authenticity and purity, indicating the quality of the precious metal used in the Jewellery piece.


What mode of payments do you offer?

At Virja, we provide multiple convenient and secure payment options. You can make your purchase using credit cards, debit cards, net banking, or popular digital payment platforms. We prioritize the security of your transactions and ensure that your payment information is handled with the utmost confidentiality.

Is Cash on Delivery (COD) available for my location?

No. We do not offer COD (Cash On Delivery because of the nature of the products we offer. But the Great news is you can pay us through Bank Deposit Payment method. Here are the details.

Are prices at Virja subject to change?

Jewellery prices may be subject to change due to various factors, including market conditions, material costs, and product demand. However, once you place an order and complete the payment, the price for that specific order will remain unchanged.

Are your prices inclusive of GST?

Yes, all the prices displayed on our website are inclusive of the applicable Goods and Services Tax (GST) as per Indian tax regulations. The price you see for each product is the final amount you need to pay, excluding any shipping charges for international orders.


What is the estimated delivery time?

We strive to deliver your precious Jewellery in a timely manner. The estimated delivery time depends on various factors, including the product's availability and the shipping destination. Once your order is placed, we will provide you with an estimated delivery timeframe during the checkout process. Additionally, you will receive regular updates and tracking information to monitor the progress of your delivery.

Do you deliver internationally?

Yes, we offer international delivery services to select countries. If you are placing an order from outside India, please ensure to check the list of eligible countries during the checkout process. We work with reliable shipping partners to ensure that your Jewellery reaches you safely and securely, no matter where you are in the world.


Is there a shipping charge?

We offer free shipping on all orders within India. For international orders, shipping charges may apply. The exact shipping cost will be calculated and displayed during the checkout process based on your shipping address and the weight of the package.

Do you provide exchange & returns?

We understand that sometimes a product may not meet your expectations or fit your requirements. We offer a hassle-free exchange and returns policy to ensure your complete satisfaction. If you wish to initiate an exchange or return, please refer to our dedicated Returns & Exchanges policy page on our website for detailed instructions and eligibility criteria.

After-Sales Services

What do I do if there is a problem with my purchase?

We take pride in delivering exceptional quality Jewellery. However, if you encounter any issues with your purchase, please reach out to our customer support team within the specified timeframe mentioned in our Returns & Exchanges policy. They will assist you in resolving the problem promptly and ensuring your satisfaction.

What if my Jewellery requires refurbishing?

Over time, Jewellery may require refurbishing to restore its shine and beauty. If your Jewellery needs refurbishment or repair, please contact our customer support team, and they will guide you through the process. Additional charges may apply based on the extent of refurbishment required.

How do I clean my Jewellery?

Proper care and maintenance are essential to keep your Jewellery looking its best. We recommend following the cleaning instructions provided with your purchase or referring to our Jewellery Care guide on our website. Depending on the specific metal and gemstone, there are various cleaning methods and solutions that can help you maintain the beauty of your Jewellery.

Other Questions

How do I unsubscribe from your newsletter?

If you wish to unsubscribe from our newsletter and promotional emails, you can easily do so by clicking the "unsubscribe" link provided at the bottom of our emails. Alternatively, you can contact our customer support team, and they will assist you in unsubscribing from our mailing list.

Still need help with more Questions?

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